What is the procedure with processing & shipping?

All orders are ready to ship and are processed within 2-7 business days (unless stated otherwise). If we have it in stock we can literally ship the next day but if we have to make it, it can take up to 7 days. If you're not sure your item will make it in time for a special occasion just message us! We usually respond right away or within an hour.

Shipping transit times (unless stated otherwise):

United States: 2-4 business days (jewelry), 3-9 business days (home decor)

Canada: 2-8 business days

Rest of the world: 15-30 business days depending on your location.

We also offer free local pick ups.

What is your return policy?

We gladly accept returns. Contact us within 7 days of delivery and ship the items back within 14 days of delivery. We don't accept cancellations but please contact us if you have any problems with your order. Custom or personalized orders can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We accept exchanges for all of our rings. If you need to exchange it for a different size, send us an email at hello@em-say.com and send your item to: 288 East Georgia, Vancouver, BC V6A 4H8


How do I pick up in person?

If you live in or around Vancouver, BC choose PICK UP IN STORE as the shipping option. You will receive an email when your order is ready.

Do you wholesale or sell in stores?

Because our items are handmade from scratch and because we want to keep the cost of our products as affordable as possible we do not wholesale or sale in stores.


Can I come by your studio to shop?

Yes absolutely! We are open by appointments.

What is the chain of your pendants made of?

We choose aluminium for their unbelievable resistance to tarnish and fading, as well as being totally lead and nickel free.

Is the concrete heavy?

Don’t worry, our jewelry won’t weigh you down. Wearing concrete is surprisingly a breeze, weighing in at 9x lighter than gold, 5x lighter than silver, and lighter than aluminum.